Privacy Policy for Penny Black Coffee House

At Penny Black Coffee House, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully.

1. Information We Collect

We may collect personal information about you in a variety of ways. The information we collect depends on how you interact with our site and services.

• Information You Provide Directly:

  • Contact Information: When you make a booking for private events or catering services, sign up for our newsletter, or contact us through our website, we may collect your name, email address, phone number, and physical address.
  • Event & Catering Details: Information related to your event preferences, dietary requirements (if applicable), and other details necessary to provide our catering or private event services.
  • Payment Information: If you make purchases of coffee beans, brewing equipment, or pay for services through our site, we may collect payment card details or other payment information. This information is typically processed by third-party payment processors, and we do not store sensitive payment details on our servers.
  • Communications: Records of your correspondence with us, including emails or contact form submissions.

• Information Collected Automatically:

  • Usage Data: Information about your interaction with our online platform, such as pages visited, time spent on pages, links clicked, and search queries.
  • Device Data: Information about the device you use to access our site, including IP address, browser type, operating system, and unique device identifiers.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our online platform and services, including processing orders for coffee beans and brewing equipment.
• To manage your private event bookings and catering service requests.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you newsletters, marketing and promotional materials, and other information that may be of interest to you, based on your preferences. You can opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
• To improve and personalize your experience on our online platform, including understanding how you use our services to enhance user interface and service offerings.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To detect, prevent, and address technical issues and ensure the security of our online platform.
• To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and marketing assistance. These service providers will have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to protect and defend the rights or property of Penny Black Coffee House, prevent or investigate possible wrongdoing in connection with our service, or to protect the personal safety of users of the service or the public.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Penny Black Coffee House relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.

6. Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Penny Black Coffee House
• 284 Upper Street,
• Angel, London, Greater London, N1 2TZ
• United Kingdom